Melwa← Back

User guide

Signing in

Open the platform in any browser on your phone, tablet or computer. Enter your Employee ID and password. The first time, you choose your own password and accept the Privacy Policy and Terms of Use. If you forget your password, or your account is locked after five wrong attempts, ask HR to reset it.

Choosing your language

Use the language box at the top of the screen. Menus and messages change immediately. Course lessons stay in the language they were written in.

My Learning

This is your home page.

  • The large button at the top always takes you to the next thing to do
  • "Your promotion path" lists the courses required for your grade
  • Cards show each course with your progress and any due date. Overdue courses are marked in red

Taking a course

Open a course and work through the lessons in order.

  • Video: watch the whole video. Skipping ahead does not count
  • Reading or document: read it, then press "Mark as complete"
  • Quiz: answer every question and submit. You need 80% to pass and have 3 attempts in 24 hours. Questions change order each time

During a quiz, stay on the page. Leaving the page is recorded. Quiz text cannot be copied.

Certificates

When every lesson in a course is complete, a "View certificate" button appears. You can print it or save it as a PDF.

Catalog

Browse all available courses and enroll in any that interest you.

Trainings

Workshops and online sessions you are invited to appear here and on your home page. For an online session, press "Join online session" at the scheduled time.

Notifications

The bell at the top shows new messages: courses assigned to you, announcements, training invitations and replies from HR. Press a notification to open it.

Rating a course and giving feedback

At the bottom of every course page you can rate the course from 1 to 5 stars, and send HR a question, a problem report or a suggestion about it. Only you and HR see your messages, and HR's reply appears under your message.

Getting help

Press the question mark at the top (on a phone, open Notifications and choose Help) and write to HR. You will be notified when HR replies.

Installing on your phone

In Chrome on Android, open the menu and choose "Add to Home screen". On an iPhone, press the Share button in Safari and choose "Add to Home Screen". The platform then opens like an app.